Vietnam Patient Satisfaction Index
Duration: 2016 – 2018
Partner: Ministry of Health
Sponsor: Oxfam in Vietnam, Netherland Embassy, Belgium Embassy
OBJECTIVES
01
To increase accountability, publicity and transparency of public hospitals with service users.
02
To increase opportunities for service users to express their feedback on health care service experiences during the examination and treatment disease.
03
To promoting quality improvement of medical examination and treatment in hospitals and “patients-centered” health care service.
RESULTS
IN 2017
National PSI*: 3.98/5
IN 2018
National PSI*: 4.04/5
REPORTS
M-SCORE
Year: 2016
Partner: Oxfam in Vietnam
IVI helped Oxfam in Vietnam initiate the M-Score initiative, researching and developing the tools.
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