{"id":712,"date":"2019-05-29T16:04:00","date_gmt":"2019-05-29T09:04:00","guid":{"rendered":"https:\/\/sangkienvietnam.org\/?p=712"},"modified":"2024-12-18T16:28:18","modified_gmt":"2024-12-18T09:28:18","slug":"launching-workshop-of-patient-satisfaction-index-report-2018","status":"publish","type":"post","link":"https:\/\/sangkienvietnam.org\/vi\/launching-workshop-of-patient-satisfaction-index-report-2018\/","title":{"rendered":"H\u1ed9i th\u1ea3o C\u00f4ng b\u1ed1 b\u00e1o c\u00e1o ch\u1ec9 s\u1ed1 h\u00e0i l\u00f2ng ng\u01b0\u1eddi b\u1ec7nh n\u0103m 2018"},"content":{"rendered":"
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Tham d\u1ef1 H\u1ed9i th\u1ea3o c\u00f3 \u0111\u1ea1i di\u1ec7n c\u00e1c C\u01a1 quan \u0110\u1ea3ng, Ch\u00ednh ph\u1ee7, c\u00e1c B\u1ed9, Ng\u00e0nh; \u0111\u1ea1i di\u1ec7n L\u00e3nh \u0111\u1ea1o c\u00e1c V\u1ee5, C\u1ee5c, \u0111\u01a1n v\u1ecb thu\u1ed9c v\u00e0 tr\u1ef1c thu\u1ed9c B\u1ed9 Y t\u1ebf, \u0111\u1ea1i di\u1ec7n c\u00e1c S\u1edf Y t\u1ebf, c\u00e1c b\u1ec7nh vi\u1ec7n \u0110a khoa t\u1ec9nh tr\u1ef1c; \u0111\u1ea1i di\u1ec7n c\u00e1c b\u1ec7nh vi\u1ec7n Trung \u01b0\u01a1ng khu v\u1ef1c ph\u00eda B\u1eafc\u2026<\/p>\n\n\n\n

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GS.TS Nguy\u1ec5n Vi\u1ebft Ti\u1ebfn - Th\u1ee9 tr\u01b0\u1edfng th\u01b0\u1eddng tr\u1ee5c B\u1ed9 Y t\u1ebf ph\u00e1t bi\u1ec3u t\u1ea1i H\u1ed9i th\u1ea3o<\/p>\n<\/div><\/div>\n\n\n\n

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Ph\u00e1t bi\u1ec3u t\u1ea1i H\u1ed9i th\u1ea3o, GS.TS Nguy\u1ec5n Vi\u1ebft Ti\u1ebfn - Th\u1ee9 tr\u01b0\u1edfng th\u01b0\u1eddng tr\u1ef1c B\u1ed9 Y t\u1ebf cho bi\u1ebft: kh\u1ea3o s\u00e1t s\u1ef1 h\u00e0i l\u00f2ng ng\u01b0\u1eddi b\u1ec7nh n\u1ed9i tr\u00fa v\u00e0 ngo\u1ea1i tr\u00fa \u0111\u00e3 \u0111\u01b0\u1ee3c ti\u1ebfn h\u00e0nh r\u1ed9ng r\u00e3i \u1edf c\u00e1c b\u1ec7nh vi\u1ec7n t\u1eeb n\u0103m 2015 v\u00e0 thu \u0111\u01b0\u1ee3c m\u1ed9t s\u1ed1 k\u1ebft qu\u1ea3 quan tr\u1ecdng. \u0110i\u1ec1u n\u00e0y \u0111\u00e3 t\u1eebng b\u01b0\u1edbc t\u1ea1o ra nh\u1eefng chuy\u1ec3n bi\u1ebfn t\u00edch c\u1ef1c trong t\u01b0 duy, tinh th\u1ea7n, th\u00e1i \u0111\u1ed9 ph\u1ee5c v\u1ee5 c\u1ee7a c\u00e1n b\u1ed9, vi\u00ean ch\u1ee9c b\u1ec7nh vi\u1ec7n n\u00f3i ri\u00eang, c\u0169ng nh\u01b0 ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5 kh\u00e1m, ch\u1eefa b\u1ec7nh c\u1ee7a c\u00e1c b\u1ec7nh vi\u1ec7n n\u00f3i chung.<\/p>\n\n\n\n

\u0110\u1ebfn nay, c\u00e1c b\u1ec7nh vi\u1ec7n \u0111\u00e3 t\u00edch c\u1ef1c tri\u1ec3n khai v\u00e0 \u0111\u00e3 thu \u0111\u01b0\u1ee3c h\u01a1n 2,5 tri\u1ec7u phi\u1ebfu g\u00f3p \u00fd, g\u00f3p ph\u1ea7n quan tr\u1ecdng trong vi\u1ec7c c\u1ea3i thi\u1ec7n v\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng b\u1ec7nh vi\u1ec7n. Vi\u1ec7c kh\u1ea3o s\u00e1t n\u00e0y m\u1edbi \u0111\u01b0\u1ee3c ti\u1ebfn h\u00e0nh \u0111\u1ed1i v\u1edbi b\u1ec7nh nh\u00e2n, ng\u01b0\u1eddi nh\u00e0 b\u1ec7nh nh\u00e2n \u0111ang trong qu\u00e1 tr\u00ecnh ch\u1eefa tr\u1ecb.<\/p>\n\n\n\n

Kh\u1ea3o s\u00e1t Ch\u1ec9 s\u1ed1 h\u00e0i l\u00f2ng ng\u01b0\u1eddi b\u1ec7nh Vi\u1ec7t Nam (Patient Satisfaction Index - PSI) \u0111\u01b0\u1ee3c ti\u1ebfn h\u00e0nh d\u1ef1a tr\u00ean ph\u1ecfng v\u1ea5n qua \u0111i\u1ec7n tho\u1ea1i \u00fd ki\u1ebfn \u0111\u00e1nh gi\u00e1 c\u1ee7a ng\u01b0\u1eddi b\u1ec7nh n\u1ed9i tr\u00fa \u0111\u00e3 xu\u1ea5t vi\u1ec7n v\u1ec1 tr\u1ea3i nghi\u1ec7m \u1edf nhi\u1ec1u kh\u00eda c\u1ea1nh then ch\u1ed1t kh\u00e1c nhau trong qu\u00e1 tr\u00ecnh kh\u00e1m, ch\u1eefa b\u1ec7nh.<\/p>\n\n\n\n

T\u1eeb th\u00e1ng 8\/2016, B\u1ed9 Y t\u1ebf \u0111\u00e3 giao C\u1ee5c Qu\u1ea3n l\u00fd kh\u00e1m, ch\u1eefa b\u1ec7nh l\u00e0m \u0111\u1ea7u m\u1ed1i ch\u1ee7 tr\u00ec, h\u1ee3p t\u00e1c v\u1edbi S\u00e1ng ki\u1ebfn Vi\u1ec7t Nam x\u00e2y d\u1ef1ng ch\u1ec9 s\u1ed1 H\u00e0i l\u00f2ng ng\u01b0\u1eddi b\u1ec7nh th\u00f4ng qua \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 di \u0111\u1ed9ng, \u0111i\u1ec7n to\u00e1n \u0111\u00e1m m\u00e2y cho ph\u00e9p thu th\u1eadp, ph\u00e2n t\u00edch d\u1eef li\u1ec7u v\u00e0 k\u1ebft qu\u1ea3 kh\u1ea3o s\u00e1t theo th\u1eddi gian th\u1ef1c. Ti\u1ebfp theo th\u00e0nh c\u00f4ng c\u1ee7a n\u0103m 2017, \u0111\u00e2y l\u00e0 n\u0103m th\u1ee9 hai kh\u1ea3o s\u00e1t \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n v\u1edbi tr\u00ean 7.500 ng\u01b0\u1eddi b\u1ec7nh v\u00e0 ng\u01b0\u1eddi nh\u00e0 b\u1ec7nh nh\u00e2n sau khi xu\u1ea5t vi\u1ec7n \u1edf 60 b\u1ec7nh vi\u1ec7n c\u00f4ng t\u1ea1i 23 t\u1ec9nh, th\u00e0nh tr\u00ean c\u1ea3 n\u01b0\u1edbc n\u0103m 2018.<\/p>\n<\/div><\/div>\n\n\n\n

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PGS.TS L\u01b0\u01a1ng Ng\u1ecdc Khu\u00ea, C\u1ee5c tr\u01b0\u1edfng C\u1ee5c Qu\u1ea3n l\u00fd Kh\u00e1m, ch\u1eefa b\u1ec7nh ph\u00e1t bi\u1ec3u t\u1ea1i H\u1ed9i th\u1ea3o<\/p>\n\n\n\n

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Ph\u00e1t bi\u1ec3u t\u1ea1i H\u1ed9i th\u1ea3o, PGS.TS L\u01b0\u01a1ng Ng\u1ecdc Khu\u00ea, C\u1ee5c tr\u01b0\u1edfng C\u1ee5c Qu\u1ea3n l\u00fd Kh\u00e1m, ch\u1eefa b\u1ec7nh c\u0169ng cho bi\u1ebft th\u00eam: \u0110\u1ec3 ti\u1ebfp t\u1ee5c t\u0103ng c\u01b0\u1eddng tr\u00e1ch nhi\u1ec7m gi\u1ea3i tr\u00ecnh, c\u00f4ng khai, minh b\u1ea1ch v\u1edbi ng\u01b0\u1eddi d\u00e2n v\u00e0 gia t\u0103ng c\u01a1 h\u1ed9i \u0111\u1ec3 ng\u01b0\u1eddi d\u00e2n - ng\u01b0\u1eddi s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 - th\u1ec3 hi\u1ec7n quan \u0111i\u1ec3m c\u1ee7a m\u00ecnh v\u1ec1 c\u00e1c tr\u1ea3i nghi\u1ec7m t\u1ea1i b\u1ec7nh vi\u1ec7n trong qu\u00e1 tr\u00ecnh kh\u00e1m, ch\u1eefa b\u1ec7nh, t\u1eeb \u0111\u00f3 th\u00fac \u0111\u1ea9y c\u00e1c c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng kh\u00e1m, ch\u1eefa b\u1ec7nh c\u1ee7a c\u00e1c b\u1ec7nh vi\u1ec7n theo h\u01b0\u1edbng \u201cl\u1ea5y ng\u01b0\u1eddi b\u1ec7nh l\u00e0m trung t\u00e2m\u201d, B\u1ed9 Y t\u1ebf, c\u00e1c chuy\u00ean gia c\u1ee7a m\u1ea1ng l\u01b0\u1edbi S\u00e1ng ki\u1ebfn Vi\u1ec7t Nam, \u0110\u1ea1i h\u1ecdc Indiana, Hoa K\u1ef3 c\u00f9ng Oxfam Vi\u1ec7t Nam \u0111\u00e3 h\u1ee3p t\u00e1c x\u00e2y d\u1ef1ng v\u00e0 th\u00ed \u0111i\u1ec3m kh\u1ea3o s\u00e1t Ch\u1ec9 s\u1ed1 H\u00e0i l\u00f2ng ng\u01b0\u1eddi b\u1ec7nh Vi\u1ec7t Nam (Patient Satisfaction Index \u2013 vi\u1ebft t\u1eaft PSI) d\u1ef1a tr\u00ean ph\u1ecfng v\u1ea5n qua \u0111i\u1ec7n tho\u1ea1i \u00fd ki\u1ebfn \u0111\u00e1nh gi\u00e1 c\u1ee7a ng\u01b0\u1eddi b\u1ec7nh n\u1ed9i tr\u00fa \u0111\u00e3 xu\u1ea5t vi\u1ec7n v\u1ec1 tr\u1ea3i nghi\u1ec7m \u1edf nhi\u1ec1u kh\u00eda c\u1ea1nh then ch\u1ed1t kh\u00e1c nhau trong qu\u00e1 tr\u00ecnh kh\u00e1m, ch\u1eefa b\u1ec7nh.<\/p>\n\n\n\n

Kh\u1ea3o s\u00e1t Ch\u1ec9 s\u1ed1 H\u00e0i l\u00f2ng ng\u01b0\u1eddi b\u1ec7nh PSI 2018 l\u00e0 k\u1ebft qu\u1ea3 h\u1ee3p t\u00e1c nghi\u00ean c\u1ee9u gi\u1eefa B\u1ed9 Y t\u1ebf v\u00e0 c\u00e1c chuy\u00ean gia c\u1ee7a m\u1ea1ng l\u01b0\u1edbi S\u00e1ng ki\u1ebfn Vi\u1ec7t Nam, \u0110\u1ea1i h\u1ecdc Indiana, Hoa K\u1ef3 trong khu\u00f4n kh\u1ed5 D\u1ef1 \u00e1n \u201cEquitable Healthcare through PSI\u201d do Oxfam Vi\u1ec7t Nam, \u0110\u1ea1i s\u1ee9 qu\u00e1n B\u1ec9 v\u00e0 \u0110\u1ea1i s\u1ee9 qu\u00e1n H\u00e0 Lan t\u00e0i tr\u1ee3.<\/p>\n\n\n\n

Ph\u01b0\u01a1ng ph\u00e1p v\u00e0 k\u1ebft qu\u1ea3 nghi\u00ean c\u1ee9u ch\u1ec9 s\u1ed1 H\u00e0i l\u00f2ng ng\u01b0\u1eddi b\u1ec7nh \u0111\u01b0\u1ee3c th\u1ea3o lu\u1eadn v\u00e0 ho\u00e0n thi\u1ec7n d\u1ef1a tr\u00ean nhi\u1ec1u cu\u1ed9c tham v\u1ea5n s\u00e2u r\u1ed9ng v\u1edbi c\u00e1c chuy\u00ean gia c\u1ee7a B\u1ed9 Y t\u1ebf, l\u00e3nh \u0111\u1ea1o v\u00e0 c\u00e1n b\u1ed9 ph\u00f2ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng c\u00e1c b\u1ec7nh vi\u1ec7n, tham v\u1ea5n ng\u01b0\u1eddi b\u1ec7nh v\u00e0 ng\u01b0\u1eddi nh\u00e0 b\u1ec7nh nh\u00e2n. B\u00e1o c\u00e1o \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c g\u00f3p \u00fd t\u1eeb c\u00e1c chuy\u00ean gia c\u1ee7a c\u00e1c V\u1ee5, C\u1ee5c, Vi\u1ec7n li\u00ean quan c\u1ee7a B\u1ed9 Y t\u1ebf, c\u00e1c S\u1edf Y t\u1ebf v\u00e0 c\u00e1c b\u1ec7nh vi\u1ec7n tham gia ch\u01b0\u01a1ng tr\u00ecnh kh\u1ea3o s\u00e1t th\u00ed \u0111i\u1ec3m, ch\u01b0\u01a1ng tr\u00ecnh t\u1eadp hu\u1ea5n ph\u01b0\u01a1ng ph\u00e1p kh\u1ea3o s\u00e1t h\u00e0i l\u00f2ng ng\u01b0\u1eddi b\u1ec7nh qua \u0111i\u1ec7n tho\u1ea1i.<\/p>\n\n\n\n

K\u1ebft qu\u1ea3 kh\u1ea3o s\u00e1t tr\u00ean 7.500 b\u1ec7nh nh\u00e2n n\u1ed9i tr\u00fa v\u00e0 ng\u01b0\u1eddi nh\u00e0 \u0111i theo ch\u0103m s\u00f3c \u1edf 60 b\u1ec7nh vi\u1ec7n cho th\u1ea5y, ch\u1ec9 s\u1ed1 h\u00e0i l\u00f2ng ng\u01b0\u1eddi b\u1ec7nh trung b\u00ecnh \u0111\u1ea1t 4,04\/5, t\u01b0\u01a1ng \u1ee9ng v\u1edbi m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a ng\u01b0\u1eddi b\u1ec7nh n\u1ed9i tr\u00fa v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5 kh\u00e1m, ch\u1eefa b\u1ec7nh \u0111\u1ea1t m\u1ee9c 80,8% so v\u1edbi k\u1ef3 v\u1ecdng. Trong s\u1ed1 60 b\u1ec7nh vi\u1ec7n kh\u1ea3o s\u00e1t, c\u00f3 13 b\u1ec7nh vi\u1ec7n \u0111\u01b0\u1ee3c ng\u01b0\u1eddi b\u1ec7nh h\u00e0i l\u00f2ng nh\u1ea5t v\u00e0 thu\u1ed9c nh\u00f3m x\u1ebfp h\u1ea1ng R\u1ea5t T\u1ed1t, chi\u1ebfm 21,7% s\u1ed1 b\u1ec7nh vi\u1ec7n \u0111\u01b0\u1ee3c kh\u1ea3o s\u00e1t, 26 b\u1ec7nh vi\u1ec7n ng\u01b0\u1eddi b\u1ec7nh h\u00e0i l\u00f2ng v\u00e0 \u0111\u01b0\u1ee3c x\u1ebfp h\u1ea1ng T\u1ed1t, chi\u1ebfm 43,3% c\u00f2n l\u1ea1i 21 b\u1ec7nh vi\u1ec7n thu\u1ed9c nh\u00f3m x\u1ebfp h\u1ea1ng Kh\u00e1, chi\u1ebfm 35%.<\/p>\n\n\n\n

So s\u00e1nh v\u01a1\u0301i k\u1ebft qu\u1ea3 kh\u1ea3o s\u00e1t g\u1ea7n 3.000 b\u1ec7nh nh\u00e2n n\u1ed9i tr\u00fa \u1edf 29 b\u1ec7nh vi\u1ec7n c\u00f4ng n\u0103m 2017, Ch\u1ec9 s\u1ed1 h\u00e0i l\u00f2ng ng\u01b0\u1eddi b\u1ec7nh n\u0103m 2018 \u0111a\u0303 co\u0301 s\u01b0\u0323 ca\u0309i thi\u00ea\u0323n theo h\u01b0\u1edbng t\u00edch c\u1ef1c. Ch\u1ec9 s\u1ed1 PSI 2018 \u0111\u1ea1t 4,04\/5 so v\u01a1\u0301i PSI 2017 \u0111\u1ea1t 3,98\/5 (t\u01b0\u01a1ng \u1ee9ng v\u1edbi m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng \u0111\u1ea1t m\u1ee9c 80,8% \u1edf n\u0103m 2018 so v\u01a1\u0301i m\u01b0\u0301c 79,6% \u1edf n\u0103m 2017). \u0110\u00e2y l\u00e0 k\u1ebft qu\u1ea3 \u0111\u00e1ng kh\u00edch l\u1ec7 trong b\u1ed1i c\u1ea3nh n\u0103m 2018 s\u1ed1 b\u1ec7nh vi\u1ec7n \u0111\u01b0\u1ee3c m\u1edf r\u1ed9ng kh\u1ea3o s\u00e1t nhi\u1ec1u h\u01a1n hai l\u1ea7n so v\u1edbi n\u0103m 2017.<\/p>\n\n\n\n

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Kh\u1ea3o s\u00e1t h\u00e0i l\u00f2ng ng\u01b0\u1eddi b\u1ec7nh \u0111\u00e3 \u0111\u01b0\u1ee3c c\u00e1c b\u1ec7nh vi\u1ec7n th\u1ef1c hi\u1ec7n t\u00edch c\u1ef1c h\u1eb1ng n\u0103m. C\u00e1c \u00fd ki\u1ebfn c\u1ee7a ng\u01b0\u1eddi b\u1ec7nh \u0111\u00e3 \u0111\u01b0\u1ee3c l\u1eafng nghe, ghi nh\u1eadn. K\u1ebft qu\u1ea3 kh\u1ea3o s\u00e1t t\u01b0\u01a1ng \u0111\u1ed1i ph\u00f9 h\u1ee3p v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng b\u1ec7nh vi\u1ec7n.\/.<\/p>\n\n\n\n

Nhi\u00ean Th\u1ecb Nguy\u1ec5n<\/em><\/strong><\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/section><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":239629012,"featured_media":716,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"pgc_meta":"","_eb_attr":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false,"_links_to":"","_links_to_target":""},"categories":[1390,1],"tags":[],"class_list":["post-712","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-patient-satisfaction-index","category-uncategorized"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/sangkienvietnam.org\/wp-content\/uploads\/2023\/09\/1-6.webp?fit=715%2C424&ssl=1","jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pf6FVO-bu","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/sangkienvietnam.org\/vi\/wp-json\/wp\/v2\/posts\/712","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sangkienvietnam.org\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sangkienvietnam.org\/vi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sangkienvietnam.org\/vi\/wp-json\/wp\/v2\/users\/239629012"}],"replies":[{"embeddable":true,"href":"https:\/\/sangkienvietnam.org\/vi\/wp-json\/wp\/v2\/comments?post=712"}],"version-history":[{"count":7,"href":"https:\/\/sangkienvietnam.org\/vi\/wp-json\/wp\/v2\/posts\/712\/revisions"}],"predecessor-version":[{"id":5985,"href":"https:\/\/sangkienvietnam.org\/vi\/wp-json\/wp\/v2\/posts\/712\/revisions\/5985"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sangkienvietnam.org\/vi\/wp-json\/wp\/v2\/media\/716"}],"wp:attachment":[{"href":"https:\/\/sangkienvietnam.org\/vi\/wp-json\/wp\/v2\/media?parent=712"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sangkienvietnam.org\/vi\/wp-json\/wp\/v2\/categories?post=712"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sangkienvietnam.org\/vi\/wp-json\/wp\/v2\/tags?post=712"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}